ࡱ> _ GCbjbj,E,E 8N/N/9; 0 0 8"n___0"2"2"2"2"2"2"$$M'V"_____V"k"   _0" _0"  :l , t ""0" R'' ' (__ _____V"V"-___"____'_________0 P: {To be printed on Rs.200/- Non-judicial Stamp Paper} UNDERTAKING BY CUSTOMERS (AS PER TRAI REGULATIONS GUIDELINES) This undertaking ("Undertaking") is given on this  DATE \@ "MMMM d, yyyy" December 23, 2011, by M/s ______________________, a company registered under the Companies Act, 1956/proprietary firm having its office at _____________ (hereinafter referred to as the CUSTOMER, which term shall, unless it be repugnant to the context or meaning thereof, include its successors and assigns) through <> and a registered mobile number (Mobile Number) who is duly authorized to sign and execute the present agreement on behalf of the First Party. TO M/s SMSBRAIN u/o Avinashi Messaging Solutions Pvt. Ltd., 101, Kohinoor complex, Chowki street, Saiyedpura, Surat 395003, a company incorporated under the Companies Act, 1956 (hereinafter referred to as the COMPANY, which expression shall, unless it be repugnant to the context or meaning thereof, include its successors and assigns). (The CUSTOMER and the COMPANY are hereinafter individually referred to as a "Party" and collectively referred to as "Parties") WHEREAS: A. The COMPANY is an emerging player in the Mobile and Application based messaging solutions and related service under the brand name of SMSBRAIN, which offers SMS Marketing, Transactional SMS services and other value added services to its registered and valid customers. B. The CUSTOMER is desirous of obtaining the Services from the COMPANY and has therefore approached the COMPANY for availing of such Services. C. As a condition precedent to procuring the Services from the COMPANY for the CUSTOMER agreeing to be in compliance with the present Indian laws and regulations in this regard, the CUSTOMER is providing this Undertaking to the COMPANY. D. The CUSTOMER is also desirous of having Brand/Sender ID: SENDER ID, provided by COMPANY and their respective service providers including various aggregators, associated telemarketers and operators, is being used by the CUSTOMER for sending messages to opt-in/NDNC registered mobile numbers to communicate with their employees or to their pertaining customers willing to avail their goods or services. NOW THIS UNDERTAKING WITNESSETH AS FOLLOWS: 1. SECURITY DEPOSIT 1.1 The CUSTOMER agrees and undertakes to deposit with the COMPANY an amount of Rs. 10,000 (Rupees Ten Thousand Only) (Security Deposit Amount) as a refundable, interest-free, security deposit (Security Deposit) upon execution of this Undertaking. The Security Deposit shall be retained by the Company at all times during which the Company provides Services to the CUSTOMER and for a suitable period thereafter, as the Company may in its sole discretion deem fit. In the event that the amount of Security Deposit held by the Company is at any time reduced to an amount less than the Security Deposit Amount due to any deductions made by the Company in accordance with the provisions of this Undertaking (Reduced Amount), the CUSTOMER shall, within a period of 3 (three) days from receipt of notice of such Reduced Amount from the Company, deposit with the company an amount equivalent to the difference between the Security Deposit Amount and the Reduced Amount so as to ensure that the Security Deposit held by the company is at all times equivalent to the Security Deposit Amount. 1.2 Notwithstanding anything mentioned in clause 1.1 above the Company shall have the right to require the CUSTOMER to deposit any additional amount as Security Deposit as and when required, at the sole discretion of the Company. 1.3 The CUSTOMER agrees that upon the occurrence of any Event of Default the Company shall, without prejudice to any other rights available to it, be entitled to deduct suitable amounts from such Security Deposit as the Company may in its sole discretion deem fit. 1.4 The CUSTOMER agrees and undertakes that any refund of the Security Deposit held by the Company (Refund) shall be subject to deduction of all amounts payable by the CUSTOMER to the Company under the provisions of this Undertaking. 2. WARRANTIES AND UNDERTAKINGS 2.1 The CUSTOMER undertakes and warrants to the Company as follows: (a) That it has read and understood: (i) The terms and conditions provided on the website of the Company available at www.smsbrain.in/terms ("Website") with respect to the pushing of commercial communications (promotional or transactional) to subscribers who have registered on the National Customer Preference Registry ("NCPR"); and (ii) The Telecom Commercial Communications Customer Preference Regulations, 2010 issued by the Telecom Regulatory Authority of India along with amendments made thereto from time to time ("TRAI Regulations"). (iii) During the term of the Agreement CUSTOMER shall make a continuous effort to strictly comply with the applicable Telecom Regulatory Authority of India rules and regulations (TRAI Regulations) along with the specification given at http://ndncregistry.gov.in/ndncregistry/index.jsp and they are also posting further amendments on their website at following URL: http://nccptrai.gov.in/nccpregistry/AmendmentToRegulations.jsp As of today, following amendments are available on TRAI website: Amendment to Principal Regulations dated 14-12-2010 Amendment to Principal Regulations dated 28-12-2010 Amendment to Principal Regulations dated 31-1-2011 Amendment to Principal Regulations dated 28-2-2011 Amendment to Principal Regulations dated 18-3-2011 Amendment to Principal Regulations dated 5-9-2011 Amendment to Principal Regulations dated 25-10-2011 Amendment to Principal Regulations dated 31-10-2011 (b) That it shall not push any commercial communications to subscribers except for the commercial communications related to the specific category chosen by it in the DND Category Registration Form ("Category"); (c) That it shall not send any commercial communications whatsoever (including SMS) to any subscriber between 9 (nine) p.m. (21:00 hrs) and 9 (nine) a.m. (9:00 hrs) on any day, irrespective of whether such subscriber may be registered on the National Customer Preference Registry ("NCPR") or not. However, this limitation shall not be applicable for transactional messages to the extent that such transactional messages are exempted under the TRAI Regulations; (d) That it shall adhere to TRAI Regulations (e) That any similar undertaking/indemnity procured by the CUSTOMER from its representatives etc. shall not absolve it in any manner whatsoever, from its responsibilities, liabilities and obligations as specified in any agreement, undertaking and indemnity, agreed/ undertaken and provided by it including but not limited to this Undertaking; (f) That CUSTOMER will only send transactional messages, which are really transactional in nature and do not contain any commercial, unsolicited or defamatory communication, If they are using transactional route. Recipients of the CUSTOMER must be their employees or customers, who specifically have opted-in to receive such communication. CUSTOMER will educate its recipients and will ensure that recipients do not complain to their operators about the SMS CUSTOMER send to them. (g) CUSTOMER is aware of the latest DND issues that have been causing a lot of problems and would not indulge in any sort of Spamming, Commercial or Un-Solicited communications. CUSTOMER hereby confirm to be ready to bear any loss, cost, liability or claim including reasonable legal expenses (as per operators consideration) that will keep harmless to COMPANY and their respective aggregators, telemarketers and operators as a result of SMS push on DND numbers for sending TRANSACTIONAL SMS for DND Numbers. (h) Any content which COMPANY, acting in its sole discretion, declares to be opposed to standards of morality or decency, or to be opposed to public policy or any adverse, offensive / derogatory reference to any COMPANY or any other companies, organizations, religious associations, political parties, governments (state and central), anyones private life, any other commercial and non-commercial entities. It also includes any content which is illegal or against laws of India. (i) If CUSTOMER has subscribed to transmission of Transactional SMS Messages in the following allowed categories as per TRAI regulations via COMPANY Messaging Application, CUSTOMER will follow the guidelines as below. Sr NoTRANSACTION MESSAGE TYPE 1 1 Information pertaining to the account of its customer sent to the customer by a licensee or Bank or financial institution or insurance company or credit card company or depositories registered with Securities and Exchange Board of India or Direct to Home Operators.  2  Information given by Airlines or Indian Railways or its authorized agencies to its passengers regarding travel schedules, ticket booking and reservation.  3  Information from a registered educational institution to its students or their parents or guardians  4 14 Any message transmitted by or on the directions of the Central Government or State Government, TRAI or any agency authorized by TRAI, or on the directions of bodies established under the Constitution  (j) For Transactional Messages, the exact message content of the messages that will be sent through the Transactional message account provided to CUSTOMER by COMPANY. CUSTOMER agrees to not to send any messages than what is shown in Schedule A without the express written consent of COMPANY. (k) For activation of a Transactional message account, COMPANY reserves the right to request a deposit against the allocation of the service account and entitled to pay off penalties levied by TRAI orders, if any. 2.2 The breach of/ failure to comply with any of the provisions of Clause 2.1 above shall constitute an Event of Default. 3. SENDER IDs The CUSTOMER agrees that the Sender Ids issued to it will be as per the approved Sender IDs allocated by the relevant telecom operators. While CUSTOMER using the "Category route" will not have choices of Sender Ids, those utilizing the "Transactional SMS route" may have a choice of 6 (six) digit alphabetic Sender Ids. 4. EVENT OF DEFAULT 4.1 An event of default by the CUSTOMER ("Event of Default") shall be deemed to have occurred if the CUSTOMER or any person on behalf of the CUSTOMER: (a) Contravenes or breaches any of the terms and conditions of this Undertaking; (b) Sends an unsolicited commercial communication and thereby contravenes or violates any of the provisions of the TRAI Regulations; or (c) Contravenes or violates any other provisions of the TRAI Regulations; or (d) Acts in violation of applicable law. (e) Any virus and malicious code that might disrupt, disable, harm, erase memory of, or otherwise impede operations, or functions of any software, hardware, wireless device, computer or any network (f) Any vulgar, obscene content, adverse, offensive / derogatory reference to (i) Corporations or brands; (ii) any personality, living or dead; (iii) communities, living or extinct; (iv) to any city, building, geographical feature, etc. that can be singularly / uniquely identified in the world; (v) gender and (vi) physical / racial attributes. (g) Any content, which is lascivious or appeals to the prurient interest or the effect where of is such as to tend to deprave or corrupt any person. (h) Any content, the presentation, dissemination or disclosure whereof, infringes any intellectual property right (i) Confidentiality obligation Provided that, if more than one Event of Default occurs simultaneously or if a similar Event of Default occurs on more than one occasion then each such Event of Default shall be considered a separate Event of Default for the purposes of this Undertaking. 4.2 Consequences of an Event of Default On the occurrence of an Event of Default, the CUSTOMER shall become liable to pay damages to the Company to the extent and in the manner specified by the Company. Further, upon the occurrence of an Event of Default the Company shall, without prejudice to any other rights available to it, be entitled to: (a) Deduct suitable amounts from the Security Deposit as the Company may in its sole discretion deem fit; and/or (b) Terminate the Services provided by the Company to the CUSTOMER. 4.3 Incase if any complaint register from CUSTOMER account or its user id or Brand Name/ Sender ID, CUSTOMER will have to revert with all the details and valid proof within 24 hours from time complaint has been raised. In case CUSTOMER fail to produce valid proof or do not respond then COMPANY will treat as a valid complaint and fortify the penalty charges. CUSTOMER understands that for any deviation on the above points COMPANY has the right to (a) terminate the Agreement; (b) deactivate our account; (c) levy penalties and (d) take appropriate legal action and claim compensation. Complaint NumberPenalty (in INR)1st Complaint25,0002nd Complaint75,0003rd Complaint80,0004th Complaint120,0005th Complaint150,0006th Complaint250,000 5. INDEMNITY 5.1 The CUSTOMER acknowledges and agrees that it shall be responsible and solely liable, directly or indirectly, for all damage or loss caused or alleged to be caused to the Company, by or in connection with any misuse of the Services provided by the Company with respect to pushing any commercial communications to subscribers and for any and all other violations of the provisions of the TRAI Regulations. 5.2 The CUSTOMER hereby agrees to defend, indemnify and hold harmless and agrees to continue to keep indemnified the Company, its affiliates, directors, officers, employees etc. without any demur or protest, against any/all losses, damages, actions, proceedings including but not limited to legal expenses with respect to any action taken by any Statutory Body or the Telecom Operator with respect to the misuse of the Services availed from the Company including but not limited to, for the breach of any of the provisions of the TRAI Regulations. 5.3 CUSTOMER has understood all the teams and agreed to follow them. Both the parties have agreed to the annexures: Annexure A, Annexure B and Annexure C CUSTOMER COMPANY SMSBRAIN u/o Avinashi Messaging Solutions Pvt. Ltd.Signature: __________________________Signature: _____________________________ Name: ____________________Name: _______________________Designation: _______________ Date: _____________________Designation: __________________ Date: ________________________Place: ____________________ Place: Surat ANNEXURE - A List of Transactional Messages to be sent through transactional message account ANNEXURE - B Account log in details to be activated on server account and details of the sender ID/Brand ID to be activated on the account. 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